Q: Will I be charged tax?
Tax will automatically be calculated and collected for Texas residents only (8.125%).

Q: What shipping method(s) are used?
All products are shipped using the United States Postal Service. Other shipping methods can be arranged, but this will result in a much higher shipping charge. To request a different shipping method, please place this request in the comments section during checkout.

Q: Will I receive a tracking number?
Because we rely on the efficiency and accuracy of the USPS, most packages will not receive a tracking number.

Q: When will my package arrive?
Unless otherwise noted on the product page, items usually ship within 2-3 days. Packages are usually delivered within 8 business days, if not sooner.

Q: Can I return items I ordered?
Due to the nature of our products, we do not accept returns unless the item was damaged during shipping, in which case, we will replace the damaged item(s).

Q: How can I be notified when new products become available?
Customers can sign up for our Free Newsletter either at ArthritisMall.com at the top of every page or at ArthritisCentral.com in the top right section of the homepage.

Q: Does ArthritisMall accept checks?
Yes. In order to pay by check, please complete your online order using the Pay by Check payment method. You will be given an order number after your sale is complete. Please be sure to include the order number on you check. Paying by check can delay the shipment of your order. Please allow up to 10 additional business days to ship your order. If you do not want to place your order online, you may print out a mail order form and pay by check, money order, or credit card.

Q: Can I receive information by mail?
Unfortunately, we are not able to mail product information at this time. Detailed information is available on our website, ArthritisMall.com. A free email newsletter that provides helpful arthritis information as well as special offers is available at ArthritisMall.com as well.

Q: I have a medical question or a question about my condition. Can you answer it?
Unfortunately, we are not able to provide medical advice over the telephone. However, Dr. Rutstein's detailed book, Take Back Control of Your Arthritis: The 12 Critical Steps, answers hundreds of questions relating to arthritis and other rheumatic diseases. We invite you to visit www.ArthritisCentral.com where we have one of the largest collections of information about arthritis. If you have specific medical questions please consult a physician.

Q: Can I pick up the book or videos locally?
Our products are not available in stores. They are available exclusively through ArthritisMall.com. Customers may order online or call (800) 980-6255 to place an order.

Q: I would like to purchase a large quantity of items to resell or distribute. Are volume discounts available?
We would be happy to discuss volume pricing. Please contact email us at info@ArthritisMall.com with your specific request.

If you have other questions, please contact us at info@ArthritisMall.com.